PRIVACY POLICY
Last Updated: 1 October 2026
Deal 360 respects your privacy and is committed to handling personal data responsibly, securely and transparently.
This Privacy Policy explains how personal data is collected, used, disclosed, stored and otherwise processed when you use the Deal 360 website, applications, platform, communications and related services (collectively, the “Platform”).
Deal 360 is operated by Deal Threesixty Services FZCO, Dubai, United Arab Emirates (“Deal 360”, “we”, “us” or “our”).
For privacy enquiries, contact info@deal360.ae.
1. SCOPE
This Privacy Policy applies to personal data processed through Deal 360 in connection with users including buyers, tenants, sellers, landlords, property owners, investors, agents, brokers, brokerage employees and administrators, prospective users, website visitors and other individuals interacting with Deal 360.
2. PERSONAL DATA WE MAY COLLECT
The personal data we collect depends on how you use Deal 360.
2.1 Account and Contact Information
We may collect your full name, email address, telephone number, profile photograph, account credentials, preferred language, account type and communication preferences.
2.2 Identity and Verification Information
Where verification is required, we may collect or review Emirates ID or other identification information, identity-document information, professional registration information, Broker Registration Number (BRN), Office Registration Number (ORN), brokerage or company information, professional licences, property permits, ownership evidence, title deeds and other documentation reasonably required to verify identity, authority, professional status or property information.
We aim to collect only information reasonably necessary for the applicable verification purpose.
2.3 Property Information
Where you submit, manage or enquire about property, we may collect property address or location, property type, unit information, photographs and media, ownership or authority information, asking price or rental amount, availability, property characteristics, listing details, tenancy-related information and supporting documents.
Some property information may itself constitute personal data where it relates to an identifiable individual.
2.4 Requirements
If you are looking to buy or rent property, we may collect information about your Requirement, including preferred locations, property type, budget, bedroom or size requirements, intended transaction type, timing, preferences and other criteria you choose to provide.
2.5 Listing Intent
If you are considering selling or renting a property, we may collect property details, proposed timing, pricing expectations, owner or landlord information, preferences concerning agent engagement, exposure preferences and other information submitted through Listing Intent.
2.6 Professional and Brokerage Information
For agents and brokerages, we may collect professional profile information, brokerage affiliation, BRN or ORN, areas of expertise, listings and inventory, team membership, roles and permissions, Lead activity, response and engagement activity, subscription information, Credit usage, Platform performance information and verification status.
2.7 Property Manager Information
Where Property Manager is used, we may process information entered by users concerning properties and units, rental income, tenancy start and expiry dates, renewal dates, portfolio information, agents and related property-management records.
Users should avoid entering unnecessary personal information about third parties.
Where you enter another person’s information, you are responsible for ensuring that you have an appropriate basis to provide that information to Deal 360.
2.8 Payment and Subscription Information
For paid services, we may process subscription plan, billing status, transaction amount, invoice information, payment status, Credit purchases, refunds and limited payment-related information provided by our payment provider.
Payment-card details may be processed directly by an authorised third-party payment-service provider rather than stored directly by Deal 360.
2.9 Communications
We may process communications you send to us or through the Platform, including support enquiries, feedback, complaints, agent-user communications where Platform functionality requires processing, verification correspondence and other messages.
2.10 Device and Technical Information
When you use Deal 360, we may automatically receive technical information including IP address, browser type, device type, operating system, device identifiers, approximate location derived from IP or device information where permitted, login activity, pages or features accessed, referral source, timestamps, diagnostic information and security and fraud-prevention signals.
2.11 Cookies and Similar Technologies
We may use cookies and similar technologies to operate the Platform, maintain sessions, remember preferences, understand Platform usage, measure performance, improve services, prevent fraud, support analytics and, where permitted, support marketing or advertising.
Where consent is required for particular technologies, we will provide an appropriate choice mechanism.
3. HOW WE COLLECT PERSONAL DATA
We may collect personal data directly from you; when you create or update an account; when you submit a Requirement or Listing Intent; when you upload a listing or document; when you communicate through Deal 360; from your brokerage or authorised administrator; from another user where necessary for a legitimate Platform interaction; from professional or regulatory information sources where appropriate; from service providers; through cookies and technical systems; and through verification and fraud-prevention processes.
4. HOW WE USE PERSONAL DATA
We may process personal data for the following purposes.
Providing the Platform
This includes creating accounts, operating profiles, displaying listings, processing Requirements and Listing Intent, providing Property Manager and enabling Platform functionality.
Matching Demand and Supply
We may use information about Requirements, properties, locations, preferences, professional expertise and availability to identify potentially relevant matches.
Facilitating Connections
We may disclose appropriate information between buyers, tenants, owners, landlords, agents and brokerages where necessary to facilitate relevant property-related engagement.
Verification
We may process identity, professional and property documentation to verify users, listings, ownership, authority or professional credentials.
Subscriptions and Credits
We process information required to activate plans, allocate Credits, process purchases, manage billing and administer paid services.
Brokerage Functionality
We may process team, agent, listing, Credit and activity information to provide brokerage administration, permissions, inventory management and performance functionality.
Referral and Incentive Programmes
We may process referral relationships, qualification status, subscription activation and related information to determine eligibility for rewards.
Communications
We may send account communications, verification requests, security alerts, Lead or matching notifications, Platform updates, billing information, service announcements, support responses and marketing communications where permitted.
Improving Deal 360
We may analyse Platform usage and aggregated information to understand performance, develop features, improve matching and enhance user experience.
Security and Fraud Prevention
We may process data to identify unauthorised access, fraudulent accounts, duplicate accounts, manipulated referrals, suspicious listings, misuse of Credits or Leads and other security threats.
Legal and Regulatory Compliance
We may process and retain information where reasonably necessary to comply with applicable laws, lawful requests, regulatory requirements, disputes, claims and enforcement obligations.
5. BASIS FOR PROCESSING
Depending on the circumstances and applicable law, Deal 360 may process personal data with your consent; where processing is necessary to provide a service or perform an agreement with you; where processing is required to comply with applicable legal obligations; where processing is necessary to establish, exercise or defend legal rights; for appropriate security, fraud-prevention and Platform-protection purposes; or on another lawful basis recognised under applicable UAE data-protection law.
Where processing depends on consent, you may withdraw that consent, subject to applicable law and without affecting processing lawfully carried out before withdrawal.
6. SHARING PERSONAL DATA
We do not sell personal data as a standalone commercial product.
We may disclose personal data in the following circumstances.
Other Deal 360 Users
Where necessary for Platform functionality, information may be shared with relevant users such as agents, brokerages, buyers, tenants, sellers, landlords or owners.
For example, unlocking or accepting access to a Lead may make specified contact, Requirement, Listing Intent or other relevant information available to an eligible professional user.
Brokerages
Where an agent is linked to a brokerage account, authorised brokerage administrators may access appropriate professional activity, listings, Credit usage, team information and other information associated with brokerage functionality.
Service Providers
We may use third-party service providers for functions such as cloud hosting, data storage, authentication, identity or professional verification, payment processing, communications, email or SMS delivery, analytics, cybersecurity, customer support, mapping, infrastructure and professional advisory services.
Service providers may process personal data only as appropriate for the services they provide and subject to applicable contractual, security and data-protection safeguards.
Authorities and Legal Requirements
We may disclose information where required or permitted by applicable law, regulation, court order or lawful request from a competent authority.
Corporate Transactions
If Deal 360 undergoes a merger, acquisition, restructuring, financing, investment, transfer or sale of all or part of its business or assets, relevant information may be disclosed to appropriate parties subject to confidentiality and applicable legal requirements.
7. LEAD INFORMATION
Where a buyer, tenant, seller, landlord or other user submits information intended to facilitate contact with property professionals, relevant personal data may be disclosed to eligible agents or brokerages through Deal 360.
Professional users receiving Lead information must use it only for appropriate property-related purposes, protect it against unauthorised access, comply with applicable data-protection and marketing requirements, avoid unrelated or excessive solicitation and cease communications where legally required or appropriately requested.
Once a professional user independently receives personal information through Deal 360 and determines its own purposes for further processing, that professional or brokerage may have separate data-protection responsibilities.
8. PUBLIC INFORMATION
Certain information may be visible publicly or to other Platform users depending on account type and settings, including agent names and photographs, professional profiles, brokerage names, verification status, professional registration information where appropriate, listings, property information and other information intended for public display.
Do not submit information to public fields that you do not want displayed.
9. VERIFICATION DOCUMENTS
Verification documents may contain sensitive or high-risk identity and property information.
Deal 360 will take reasonable measures to restrict access to such documentation and use it only for appropriate verification, security, compliance and dispute purposes.
Verification documents are not intended to be publicly displayed unless a particular item is expressly designated for public use and you are informed accordingly.
Where possible, Deal 360 may record verification status rather than continuing to use the underlying document for routine Platform activity.
10. INTERNATIONAL DATA TRANSFERS
Deal 360 may use technology and service providers whose systems or personnel are located outside the United Arab Emirates.
Where personal data is transferred internationally, Deal 360 will take measures required under applicable UAE data-protection law to provide an appropriate level of protection or otherwise establish a lawful basis for the transfer.
This may include contractual protections, assessments of the receiving jurisdiction, consent where legally appropriate or other legally recognised transfer mechanisms.
11. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may vary depending on account status, type of information, subscription or transaction records, verification requirements, security requirements, legal or regulatory obligations, potential disputes and legitimate record-keeping requirements.
When personal data is no longer required, we may delete, anonymise or securely isolate it in accordance with our retention processes.
Certain information may remain in backups for a limited period before being overwritten or deleted.
12. ACCOUNT CLOSURE
You may request account closure by using available account functionality or contacting info@deal360.ae.
Closing an account does not necessarily require immediate deletion of all associated information.
Deal 360 may retain information where reasonably required for legal compliance, financial records, fraud prevention, security, disputes, enforcement of agreements, regulatory requirements or establishment or defence of legal claims.
Information retained for these purposes will no longer be used for unrelated active Platform purposes.
13. YOUR PRIVACY RIGHTS
Subject to applicable UAE law and relevant exceptions, you may have rights concerning your personal data, including rights to obtain information about processing, access personal data, request correction of inaccurate information, request deletion in applicable circumstances, request restriction or cessation of certain processing, object to certain automated processing where applicable, withdraw consent where processing is based on consent, request transfer of qualifying personal data where applicable and raise a complaint concerning the handling of personal data.
Rights may be subject to legal limitations, including where information must be retained to comply with law, protect information security, preserve third-party rights or establish or defend legal claims.
To exercise a privacy right, contact info@deal360.ae.
We may need to verify your identity before completing a request.
14. ACCURACY AND CORRECTION
You are encouraged to keep your personal information current.
Certain account information can be updated directly through Deal 360.
For information that cannot be changed through your account, contact info@deal360.ae.
15. MARKETING COMMUNICATIONS
Deal 360 may send marketing communications where permitted by applicable law.
Where required, marketing will be based on your consent or another applicable lawful basis.
You can unsubscribe using the method included in the relevant communication or by contacting us at info@deal360.ae.
Even if you opt out of marketing, we may continue sending non-marketing communications necessary for your account, transactions, security, verification or Platform operation.
16. NOTIFICATIONS
Users may receive Platform notifications concerning new matching Requirements, Listing Intent, property opportunities, account activity, verification, subscriptions, Credits, messages and other relevant Platform activity.
Where controls are available, users may manage optional notification preferences through their account or device settings.
17. AUTOMATED MATCHING AND RANKING
Deal 360 may use automated systems to organise, match, prioritise or rank properties, Requirements, agents, profiles or other Platform information.
Factors may include user-selected criteria, property attributes, location, availability, professional expertise, verification, subscription features, relevance, Platform activity, responsiveness and quality signals.
These systems are intended to improve relevance and Platform operation.
Where applicable law provides rights concerning decisions based solely on automated processing that produce significant effects, Deal 360 will respect those rights.
18. DATA SECURITY
Deal 360 uses reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, alteration and unauthorised disclosure.
Measures may include access controls, authentication, encryption where appropriate, monitoring, secure infrastructure and internal data-handling controls.
No internet-based system can guarantee absolute security.
Users are also responsible for maintaining secure passwords, protecting devices and promptly reporting suspected account compromise.
19. PERSONAL DATA BREACHES
Where Deal 360 becomes aware of a personal-data breach, we will assess the incident and take appropriate containment, remediation and notification measures in accordance with applicable UAE law.
Where legally required, affected individuals and/or the appropriate authority will be notified.
20. THIRD-PARTY LINKS AND SERVICES
Deal 360 may link to or integrate with third-party services.
Those third parties may independently collect or process personal data under their own privacy policies.
This Privacy Policy does not govern independent third-party processing outside Deal 360’s control.
21. CHILDREN’S PRIVACY
Deal 360 is intended primarily for adults and professionals participating in real estate activities.
The Platform is not intended for children to independently enter property transactions or professional arrangements.
If we become aware that personal data concerning a child has been submitted without appropriate authority or a lawful basis, we may take steps to restrict or delete it as appropriate.
22. COOKIES AND ANALYTICS
Deal 360 may use essential and non-essential cookies or similar technologies.
Essential technologies may be necessary for security, login, session management and Platform operation.
Optional technologies may support analytics, preferences, measurement or marketing.
Where applicable law requires consent, Deal 360 will seek appropriate consent before activating relevant optional technologies.
Users may also be able to control cookies through browser settings, although disabling essential technologies may affect Platform functionality.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to Deal 360, new features, changes in data-processing practices, legal or regulatory developments or security requirements.
The current version will be published on the Platform with the applicable “Last Updated” date.
Where changes materially affect how we process personal data, we will provide additional notice or obtain consent where required by applicable law.
24. CONTACT DEAL 360
For privacy questions, requests or complaints, contact:
Deal 360 Operated by Deal Threesixty Services FZCO Dubai, United Arab Emirates Email: info@deal360.ae
Please include sufficient information for us to identify and respond to your request without sending unnecessary sensitive information by email.